Sample Customer Survey - Caller Questionnaire
Quality Customer Feedback
By offering a short customer feedback survey the caller feels their opinion is valued while the collated information is available for management and agents to further enhance the caller experience and subsequently increase customer retention.
The example investigates the handling of a customer call:
survey which should only take a minute or two.
Please answer each question using your keypad.
If very quickly, press 1
If reasonably quickly, press 2 or
If you had to wait too long, press 3
If you were happy that it was, press 1
If you had no opinion, press 2 or
If you were unhappy, press 3
If you think they did, press 1
If you are not sure, press 2 or
If you think they didn't, press 3
If you think they did, press 1
If you are not sure, press 2 or
If you think they didn't, press 3
If you are very satisfied, press 1
If you are fairly satisfied, press 2
If have no opinion, press 3
If you are fairly dissatisfied, press 4 or
If you are very dissatisfied, press 5
comments after the tone. If you wish us to respond,
please include your name and phone number.
When you have finished, press any key to stop recording.
the option to review or change their recording.
Where more information is required to a particular response, conditional branching can be incorporated, allowing sub questions to be presented, or the caller returned to the agent if required. An example might be where a 'very dissatisfied' response is received, the caller may be presented with additional options such 'staff unhelpful' or 'call cut off'.
The Customer Survey service can be tailored to meet the individual requirements of business.
For more information call Sales on 0870 345 5577 or use the Contact Form.
