Caller Survey Case Studies

Customer Satisfaction Surveys

Winchester City Council

"X-on have been really helpful in assisting Winchester City Council to develop the system, from the initial contact in 2006 where they provided help in identifying the right questions to ask, developing the scripting and the voice over for the questions, through to tweaks to the reporting system, they have always been there to advise and support as our needs changed."

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Cats Protection

"...help monitor advisors' performance and to help improve overall call quality. Also to find out if we are providing a service the public are happy with and what could be improved."

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